What is Intelligent Automation: Guide to RPAs Future in 2023

cognitive process automation tools

This article will explain to you in detail which cognitive automation solutions are available for your company and hopefully guide you to the most suitable one according to your needs. In contrast, cognitive automation or Intelligent Process Automation (IPA) can accommodate both structured and unstructured data to automate more complex processes. Given its potential, companies are starting to embrace this new technology in their processes. According to a 2019 global business survey by Statista, around 39 percent of respondents confirmed that they have already integrated cognitive automation at a functional level in their businesses. Also, 32 percent of respondents said they will be implementing it in some form by the end of 2020. In the process of choosing a CPA tool, organizations should carefully consider several factors.

cognitive process automation tools

Intelligent automation streamlines processes that were otherwise comprised of manual tasks or based on legacy systems, which can be resource-intensive, costly, and prone to human error. The applications of IA span across industries, providing efficiencies in different areas of the business. While there are clear benefits of cognitive automation, it is not easy to do right, Taulli said.

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“With cognitive automation, CIOs can move the needle to high-value, high-frequency automations and have a bigger impact on the bottom line,” said Jon Knisley, principal of automation and process excellence at FortressIQ. These areas include data and systems architecture, infrastructure accessibility and operational connectivity to the business. “The shift from basic RPA to cognitive automation unlocks significant value for any organization and has notable implications across a number of areas for the CIO,” said James Matcher, partner in the technology consulting practice at EY. Automating time-intensive or complex processes requires developing a clear understanding of every step along the way to completing a task whether it be completing an invoice, patient care in hospitals, ordering supplies or onboarding an employee. “One of the biggest challenges for organizations that have embarked on automation initiatives and want to expand their automation and digitalization footprint is knowing what their processes are,” Kohli said.

  • This frustrating scenario arises from how businesses structure their teams, often organized around specific skill sets, which doesn’t align with a customer-centric approach.
  • Its ability to comprehend human language, streamline information processing through Intelligent Document Processing (IDP), and adapt to dynamic scenarios with adaptive learning sets CPA apart as a transformative force in customer support.
  • In addition, cognitive automation tools can understand and classify different PDF documents.
  • This transformation not only boosts productivity but also creates a fresh array of middle-skill jobs, often referred to as ‘new-collar’ roles.
  • While most major automation projects in the 2000s involved IT system upgrades, currently there are numerous tools to automate tasks without major system upgrades.

Deloitte explains how their team used bots with natural language processing capabilities to solve this issue. You can also check our article on intelligent automation in finance and accounting for more examples. Insurers must cut costs; however, with more consumers requiring personalized attention from their insurance company, insurers must walk a fine line. Reducing expenses may be necessary, but insurance companies must be careful not to lose their existing customers in the process. Automation — especially a newer form, called cognitive process automation (CPA) — allows for reducing costs while still providing the service that customers require. AIMultiple informs hundreds of thousands of businesses (as per similarWeb) including 60% of Fortune 500 every month.

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By adopting CPA, enterprises can operate more cost-effectively, maximizing their resources and achieving better financial outcomes. In this article, we will delve into the world of CPA, exploring how it complements human intelligence, revolutionizes work processes, and opens new possibilities for businesses and their workforce. It’s an AI-driven RPA solution that helps you automate more business and IT processes at scale with the ease and speed of traditional RPA.

With automation taking care of repetitive and time-consuming tasks, employees can concentrate on activities that require human judgment and creativity. This redistribution of resources can propel overall operational efficiency and expedite business outcomes. Facilitated by AI technology, the phenomenon of cognitive automation extends the scope of deterministic business process automation (BPA) through the probabilistic automation of knowledge and service work.

While technologies have shown strong gains in terms of productivity and efficiency, “CIO was to look way beyond this,” said Tom Taulli author of The Robotic Process Automation Handbook. Cognitive automation will enable them to get more time savings and cost efficiencies from automation. “To achieve this level of automation, CIOs are realizing there’s a big difference between automating manual data entry and digitally changing how entire processes are executed,” Macciola said. Another benefit of cognitive automation lies in handling unstructured data more efficiently compared to traditional RPA, which works best with structured data sources. Processors must retype the text or use standalone optical character recognition tools to copy and paste information from a PDF file into the system for further processing. Cognitive automation uses technologies like OCR to enable automation so the processor can supervise and take decisions based on extracted and persisted information.


The updated lists allow you to sort/filter the results and learn more about the products. With light-speed jumps in ML/AI technologies every few months, it’s quite a challenge keeping up with the tongue-twisting terminologies itself aside from understanding the depth of technologies. To make matters worse, often these technologies are buried in larger software suites, even though all or nothing may not be the most practical answer for some businesses. Figure 2 illustrates how RPA and a cognitive tool might work in tandem to produce end-to-end automation of the process shown in figure 1 above. Cognitive RPA has the potential to go beyond basic automation to deliver business outcomes such as greater customer satisfaction, lower churn, and increased revenues.

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Cognitive process automation is reshaping the business landscape by automating cognitive tasks and enabling organizations to achieve unprecedented efficiency, accuracy, and productivity. From customer service to fraud detection and decision support, CPA is revolutionizing various industries and unlocking new opportunities for growth. As organizations embrace this transformative technology, it is crucial to balance the benefits of automation with ethical considerations and human-AI collaboration, ensuring a future where CPA enhances our lives and work. In contrast, E42 Cognitive Process Automation represents a cutting-edge fusion of artificial intelligence (AI) and automation, offering a transformative solution that empowers humans in their professional pursuits. With its advanced features, such as Natural Language Processing (NLP), CPA-enabled solutions can grasp human language and context, facilitating seamless interactions with users, including in customer support scenarios.

cognitive process automation tools

“The ability to handle unstructured data makes intelligent automation a great tool to handle some of the most mission-critical business functions more efficiently and without human error,” said Prince Kohli, CTO of Automation Anywhere. He sees cognitive automation improving other areas like healthcare, where providers must handle millions of forms of all shapes and sizes. Employee time would be better spent caring for people rather than tending to processes and paperwork. In the rapidly evolving business landscape, CPA tools are empowering enterprises to revolutionize their operations.

This not only enhances the customer experience but also leads to improved ROI and higher revenue generation. Cognitive Process Automation tools, when implemented effectively, offer 24/7 live support and assistance. Utilizing Cognitive process automation tools can transform customer-facing functions and drive business growth by efficiently meeting the escalating demands of customers. Processing claims is perhaps one of the most labor-intensive tasks faced by insurance company employees and thus poses an operational burden on the company.

This timeless quote by Carl W. Buehner beautifully captures the essence of customer relationships in the business world. According to Forbes, customer-centric companies outperform their peers, boasting a remarkable 60% increase in profitability. We could not provide detailed data on especially new companies, feel free to comment here so we can enrich the list.

Put differently, AI is intended to simulate human intelligence, while RPA is solely for replicating human-directed tasks. While the use of artificial intelligence and RPA tools minimize the need for human intervention, the way in which they automate processes is different. The value of intelligent automation in the world today, across industries, is unmistakable. With the automation of repetitive tasks through IA, businesses can reduce their costs as well as establish more consistency within their workflows.

  • Processing these transactions require paperwork processing and completing regulatory checks including sanctions checks and proper buyer and seller apportioning.
  • With the automation of repetitive tasks through IA, businesses can reduce their costs as well as establish more consistency within their workflows.
  • This can include automatically creating computer credentials and Slack logins, enrolling new hires into trainings based on their department and scheduling recurring meetings with their managers all before they sit at their desk for the first time.
  • Another important use case is attended automation bots that have the intelligence to guide agents in real time.
  • Intelligent Document Processing (IDP), a form of intelligent automation enables accurate data extraction from various documents, streamlining information processing.

Bots programmed with CPA can fully automate the first notice of loss (FNOL) process, fraud investigations, benefits calculations and even payments. In fact, time-consuming processes like claims communications can be automated up to 95%. With low interest rates putting pressure on expenses, CPA goes beyond robotic process automation, cutting costs while maintaining service. Adoption of RPA, a relatively new process automation tool, has increased in recent years. As new vendors join the market, they build new features and create new jargon to position themselves as category creators which gives them more pricing power.

Some examples of mature cognitive automation use cases include intelligent document processing and intelligent virtual agents. Most RPA companies have been investing in various ways to build cognitive capabilities but cognitive capabilities of different tools vary of course. The ideal way would be to test the RPA tool to be procured against the cognitive capabilities required by the process you will automate in your company. Once a potential lead becomes a valued customer, nurturing that relationship becomes pivotal for business growth.

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Data mining and NLP techniques are used to extract policy data and impacts of policy changes to make automated decisions regarding policy changes. While chatbots are gaining popularity, their impact is limited by how deeply integrated they are into your company’s systems. For example, if they are not integrated into the legacy billing system, a customer will not be able to change her billing period through the chatbot. Cognitive automation allows building chatbots that can make changes in other systems with ease. Realizing that they can not build every cognitive solution, top RPA companies are investing in encouraging developers to contribute to their marketplaces where a variety of cognitive solutions from different vendors can be purchased. In other departments, such as claims, policyholders will appreciate careful and attentive human interaction.

cognitive process automation tools

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